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Customer care

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Customer care

  • Q Are you a manufacturer or a trade company?

    A We are manufacturer with 17 years experience in customization. and We support FULL CUSTOMIZATION. 
  • Q Do you have stock for sale?

    A All of OEM production runs are carefully designed based on actual order needs. Therefore, we do not hold or sell stock.

    BUT! LOW MOQs can be allowed for NEOPRENE products.
  • Q What are your order minimums/MOQs?

    A
    • In general, our order minimums are influenced by fabric and trims minimums, and can vary depending on style complexity and fabric composition.While we can produce virtually any quantity, from our experience, around 1000 pcs/style is about as low as we can go and maintain bulk efficiency (and bulk pricing!). 
    • Neoprene pouch/sleeve, usually be 100pcs per design;
    • 3D Model products, usually be 1000pcs per design;
    • Others, usually be 500pcs per design.
    ANYWAY, We can give you a better picture once we know the specifics of your order.
  • Q How can I get a quote for my design?

    A
    • We can give you an initial quotation once we receive the following components:
    • Design artwork OR reference sample, size, quantity, logo method(if you need it).
    •  
  • Q What are the order payment terms?

    A
    • We offer two payment options for bulk production:
    • T/T
    • 30% deposit payment up front with the remaining balance paid against the shipping document.
    •  
  • Q What are your shipping terms?

    A
    • Orders can be shipped either by sea freight (approximately 30 days) or air freight (approximately 5-7 days).
    • We can work with your designated freight forwarder or our affiliate partners who offer the most competitive rates in the market.

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  +86-136-5043-4311
Floor 3, #62, Yanxi Road, Zengbu Qilin Mall, Chashan Town, Dongguan City, GuangDong Province
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